Job Description :
Principal Duties and Responsibilities
Support ISM Subscriber Success leads with robust programs to ensure streamlined processes and cross-functional (ISM) and cross-divisional alignment

Develop and manage platform/infrastructure necessary so systems are in place to achieve objectives (i.e., Savo, , SFDC implementation, dashboard development , etc

Develop framework to monitor overall Subscription health , identify and mitigate risks, remove barriers to business health, and provide insight and feedback to Subscriber Success leadership

Provide insight and feedback to ISM Leadership about critical business issues

Lead ISM Subscriber Success Quarterly Business Review process, including early collaboration with key stakeholders and preparation of the presentation and deck for CEO Staff consumption

Continue to cultivate and leverage collaborative working relationships across ISM teams, GEOs, sales channels, and functional groups to achieve Subscription objectives

Create holistic subscriber success dashboard mapping spend with KPIs and closed loop to determine program effectiveness

Predictive Analysis for improved decision support and ongoing invest/divest decisions

Prepare and distribute standardized daily/weekly/monthly/quarterly reports, verifying the ongoing validity of data sources, and consistency of computer-based information input, report formats, and underlying programming

Analyze performance data, provide assessments of performance trends; identify and explain variances from goals / history / metrics, identify indicators of possible performance issues or changes in future business activities. Highlight data in significant variance from normal observations, and possible concerns for management attention.

Design, develop and generate ad hoc reports in response to requests from management. Based upon evaluation of the client/interpretation of the client’s needs, define the primary function of the report, determine data requirements / data availability, appropriate data sources (as available from various internal operating systems and databases), appropriate data system, report format/ presentation, content, and data comparisons/summaries/ key indicators. As required, (and where such data is not presently available) arrange for appropriate departments/functions to initiate data collection/reporting.

Monitor a broad range of performance data, tracking data through various systems/ databases to ensure the availability of information required for future management needs. Periodically spot check the accuracy/consistency of data generated, identifying as possible errors in raw data (and root causes of such) that could impact the validity of reports using the data.

Maintain an ongoing program of standard and ad hoc report process analysis, identifying procedural improvements, more efficient data gathering / summarization / analysis techniques, advances in data manipulation and report format generation processes, and general continuous process improvement for Metrics and Reporting.

Primary Skills: Data Analysis, Communicating and Influencing, Collaboration, Program Management

4-year degree in Business, Marketing, or equivalent.
Knowledge using QlikView, Business Objects or similar dashboard software
Excellent oral and written communication skills and the ability to persuasively articulate ideas to all level of the internal organization
Excellent Analytical and problem solving skills
Ability to work in a fast-paced and highly-matrixed organization requiring superior skills in critical thinking, influencing, and managing multiple priorities