Job Description :
Job Title: Desktop Support

Location: Des Moines, IA

Duration: 12 Months

Position Type: Contract

Interview Type: Phone and In-Person

Required Skills:

* General desktop support either client side or remote Required 3 Years
* Desktop - Windows 7 Installation, Support, Patching and Troubleshooting Required 3 Years
* Desktop - Windows XP to Windows 7 Migration Required 3 Years

* Windows networking TCP/IP Configuration and troubleshooting Required 3 Years
* Ability to modify system registry (regedit) Required 3 Years
* Troubleshoot network printers Required 3 Years

* Support and Troubleshooting of Office 2007/2010, IE8, IE9 Required 3 Years
* Rebuilding Outlook Profiles Required 3 Years
* Thorough understanding of Active Directory - client side Required 3 Years

* Demonstrated experience providing support with remote tools Required 3 Years
* Install and troubleshoot 3rd party applications on the desktop Required 3 Years
* Experience with Hard Drive Encryption Highly desired

* A+ Certification Nice to have

Job Description:

Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment
This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:

-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop

-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC''s,
-maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.

Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study