Job Description :
Job title: Desktop Engineer
Location: Detroit, MI
Duration: 6 months W2 contract

The Desktop Engineer ensures the reliability and stability of assigned desktop productivity platforms and applications. Completes technical tasks (complex and otherwise), leads projects, troubleshoots issues, and researches new methods and systems to support the endpoint experience

Bachelor’s degree in related field preferred. 5 years of relevant technical work experience required.
MCSE or MCSA are a benefit

Required / Desired Skills:

Related IT Experience without Degree Required 7 Years
Experience with desktop productivity applications; benefits and upgrades Required 36 Months
Experience in the IT Industry Required 7 Years
Experience with large scale PC and Operating System rollouts Highly desired 36 Months
Windows Server Update Services (WSUS) Desired 36 Months
Custom SQL Queries & Reporting Desired 36 Months
Experience with desktop imaging tools (sysprep, USMT etc) Desired 36 Months
Understanding of networking concepts Required 36 Months
Scripting using Powershell & vbscript Desired 36 Months
Experience with Windows Server operating systems (2012 R2) Highly desired 12 Months
Experience with Active Directory Highly desired 36 Months
Group Policy configuration Desired 24 Months
Microsoft Click-to-Run technology Desired 12 Months
Application virtualization Desired 24 Months
Experience with System Center Configuration Manager (SCCM 2012) Desired 24 Months
Understanding of Citrix technologies Nice to have 12 Months
Experience with Apple technologies Nice to have 12 Months
Understanding of MDM Technologies like intune and/or Airwatch Nice to have 12 Months
Experience with Window 10 Operating System Highly desired 12 Months


Responsible for working with multiple teams to deliver upgrades, updates, patches, & deployment of new and existing enterprise applications (e.g. Java, Antivirus, Internet Explorer etc
Communicate endpoint technology trends, issues and outages to management and peers, including making recommendations for desktop productivity applications and upgrades.
Perform, test, and oversee upgrades to new versions of Microsoft Office and Operating Systems as needed and/or required.
Work hand in hand with IT Business Relationship Management teams to help design and deliver endpoint desktop productivity related solutions.
Research, evaluate and recommend new desktop, laptop and mobile devices for the environment.
Generate endpoint related reporting to management.
Provide advanced troubleshooting and resolution to large scale endpoint issues utilizing endpoint management and scripting tools.
Provide documentation, training and knowledge transfer to Level 1 and 2 Endpoint staff.
Serve as Level 3 escalation for endpoint related issues.