Job Description :
Contract- 6months
Location- NYC
A help desk manager''s job is to oversee timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills.

-To be considered for this position, candidates must have a minimum of eight years'' experience managing all aspects of Help Desk Operations including desktop operations, Active Directory, office equipment including copiers, phones and audio visual.

Understanding of Continual Service Improvement (CSI), detailed knowledge of Windows Server services, one or more additional Microsoft server solutions (e.g., Hyper-V, Virtual Machine Manager, SCOM, SCCM, Forefront, Exchange, Office 365, SharePoint 2013, TMG), as well as experience managing a corporate IT help desk team. ITIL experience/certification a plus. Highly qualified candidates will also possess network and data security expertise (ideally with Microsoft TMG/UAG and United Threat Management A&E or other professional services industry experience is a plus.

Other Skills:
Requires exceptional client service attitude, proven strong communication skills, a heart for people leadership, and an easy disposition to effectively team with all levels of the organization. Inspire and engage a team comprised of four system administrators.