Job Description :
Deskside support
San Diego – CA

Technical degree preferred; 6-8 years of computer or network experience with
3-5 years of helpdesk and/or deskside support. The OnSite Support Technician will assist all personnel in the use of the computing and telecommunication resources through one-on-one support, development of procedures, written instructions and training; Maintaining a high level of satisfaction from the users. Responsibilities will also include, but are not limited to, the following: 1. Assist users with computer/telephone problems in areas such as word processing, spreadsheets, e-mail, shared files, printing, searching for information on the Internet, etc. 2. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. 3. Identifies, researches, and resolves technical problems. 4. Resolve problems for individuals and groups in an efficient manner, recognizing the proper course of action to take. 5. Swap computers and related equipment as needed. 6. Install new applications and upgrades as needed; unpack, install and configure new computers. 7. Provide one-on-one training as needed for any IT resources; maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate. 8. Locate and coordinate the support from a local 3rd party to supplement the site. 9. Travel to home office for training. 10. Assist with documentation of processes from corporate. 11. Build business relations at the site for IT. 12. Interacts with management and department heads to ensure complete customer satisfaction. 13. Available to work after hours and weekends as required.

Skills/Knowledge Required:

1. Technical degree preferred; 4-6 years of computer or network experience. 2. Excellent communication, organizational and prioritizing skills a must, able to work effectively at all levels of the organization. 3. Initiative, driven team member-must work well in a team first environment 4. Must have experience supervising daily functions and projects. 5. Must be skilled in setting priorities and allocating resources to meet customer technology requirements and time lines. 6. Advanced problem solver. Sorts through complex issues and conducts comparative analysis of multiple solutions. 7. Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning. 8. Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction. 9. Extensive working knowledge of operating systems and platforms to include LANs, software and hardware, and advanced computer skills needed with hands-on experience with the Microsoft Office suite, Windows XP, printers, and LANs. 10. Travel to off-site meetings for the purpose of computer configuration and user training may be required on occasion. 11. High degree of knowledge of Microsoft Office 2003, 2007, 2010 12. High degree of knowledge of Microsoft Windows 7 Tools & Apps: . BAS (Blackberry) experience . GOOD / Airwatch experience . iPad Experience . Expert (SME) MS Office abilities (in any particular product, or all) . Desktop Encryption . Document Storage (Livelink, Sharepoint, etc) apps . Avaya SoftPhone . Oracle installation / Configuration . VM Ware (and / or similar) . Altiris (or other software delivery system) . AD/ Exchange . RSA experience with Soft Tokens