Job Description :
Bourntec is currently seeking JIRA APPLICATION SPECIALIST to join our team in CHICAGO, IL.

Position: Jira Application Specialist
Location: Chicago, IL
Duration: 3+ Months Contract / Full Time

“US Citizens and all other parties authorized to work in the US are encouraged to apply”

Project Description:
The Application Specialist is responsible for working with business process engineers and various stakeholders to design, configure and support the Atlassian suite of products including including Jira, Confluence and Service Desk and many popular add-ons including ThemePress and TestRail. This team member will work collaboratively with other Client team members to also learn new Atlassian and other SaaS vendor applications, lead and drive solutions for the team and create a productive internal user groups.
Manage client engagements Understand and assess client processes and needs to implement, configure and optimize JIRA client usage
Install, patch, optimize and professionally configure JIRA collaboration instance using standards and best practices
Provide training to technical and non-technical teams to use JIRA and associated tools
Configure, compile, refine and maintain JIRA dashboards and reporting
Research, install, troubleshoot JIRA add-ons
Troubleshooting and fixing errors common to JIAR Applications and Application servers
Administer JIRA instances on a day to day Manage user permissions to projects Research and implement Atlassian best practices
Implement agile workflows through JIRA
Perform a variety of JIRA related administrative support requests for the internal development team.
Actively develop and improve JIRA skill set by keeping aware of JIRA industry trends, tools, and techniques.
Perform issue reporting, research, analysis, confirmation and support resolution on assigned projects.
Assist in collaborating work across disciplines within the internal/external development team to help drive projects to completion.
Assist in diagnosing errors and breakdowns in the development pipeline and perform technical support as needed.
Understand needs and create custom workflows
Must be willing to provide application configuration and support on other corporate SasS tools including Agiloft, Blueprint, and Docusign.

Required Skills:
Minimum 2 years supporting Atlassian products
Minimum 5 years supporting Saas software solutions for corporate technology
JIRA implementation and optimization
JIRA design and analytical skills
Working and training in an agile environment
Familiarity with Scrum, Kanban, Lean or other agile methodologies
Ability to create complex JIRA workflows including project workflows, security schemes, screen schemes, JIRA vocabulary, permission and notification schemes
Fluency in Confluence including security, spaces, basic design, integration with JIRA
High-level knowledge of Atlassian Dev Tools and a keen desire to gain deeper knowledge through self-paced learning, collaboration, and hands-on experience
Proficiency with Atlassian tool suite
Excellent problem-solving skills, process implementation
Experience with hosted environments and remotely collocated systems
Experience deploying and customizing Confluence, JIRA, and other Atlassian products
Experience administering and customizing JIRA projects, experience performing migrations
Experience training users administrators using wikis, technical documentation, use cases, process flows and test cases
Add-ons and integrations including ThemePress,TestRail and Zendesk

For more details, Please send an email to sreeATbourntecDOTcom or Call me at Eight Four Seven - Eight Zero Five - Six Three Seven Six.

Bourntec Solutions is an innovative provider of Information Technology turnkey solutions and services, with four major lines of business. These include Strategic IT Services, Managed Services, Professional Services and the Public Sector. Our offerings span Custom Application Development, Software Quality Assurance, Maintenance and Support, Infrastructure Management, Value-Added Consulting and Resource Mobilization across a wide range of focused industry verticals.

As a pioneer in building innovative IT solutions across industries, Bourntec is always been in the forefront, providing customized solutions and services that focus on providing strategic differentiation and operational superiority to clients.

Founded in 1994 and Headquartered in Schaumburg, Illinois, we have offices in Washington, Maryland, Virginia, Texas, Florida and Michigan.

Visit for more information about our current assignments and contracts.