Job Description :
Deskside Support Engineer
Eugene - Oregon
Job Description:

Deskside Support Engineer with Apple Mac OSX/Windows PC deskside support experience and will be providing predominantly deskside support, troubleshooting, and support for desktop applications including Microsoft Office. Experienced in working in a ticket environment or performing against SLA’s whilst providing the highest level of customer service and supporting minimum of 100 user environments is a must.
Minimum 3 years Mac/Windows PC Deskside Support Engineer
Supported the following: OSX 10.5- 10.9, Windows XP, 7, 8, Outlook, Lotus Notes, Office 365, Apple Mail, Microsoft Office
Exposure to Casper endpoint management software, universal type server/client and Microsoft Deployment Toolkit.
Handling IT Kiosk (Walk-Ins) and having empathy and customer service attitude
Excellent Communication skills
Experienced in Hands & Eyes Support
Mobile Device support and configuration including IPhone
Professional team player
Able to support ongoing project activities


Skill and Experience Details:
Minimum Experience Required: 1-3 YEARS Mandatory Skills: Desktop Support Infra Administration and Maintenance, Windows OS Support, EUC Admin Desirable Skills: Networking and Infrastructure, System Deployment