Job Description :
Position Title: ServiceNow Administrator
Location: Reston VA
Duration: Contract

Interview Process: Phone + In-Person

Need Local Candidates

Required Skills:
8 - 10+ years’ experience in continuous process improvement methodologies including ITIL®, business
process re-engineering, and/or quality management initiatives
Significant demonstrated experience with ITIL® business process reformation, re-engineering, and
project management activities, with extensive Service Catalog and Service Request experience
Expert level experience in ServiceNow Service Catalog and ServiceRequest design and implementation
Expert level in Reporting based upon requests
Expert level in Service-Now integrations to on-prem application including but not limited to SQL and
WebServices (REST and SOAP)
Expert level experience with workflow creation
Experience working with/leading process reformation teams
Knack for uncovering and recommending timely and high-impacting enhancements to day-to-day
Desire to develop complex strategies to overcome cultural resistance to process-driven change
Experience facilitating quality improvement efforts
Excellent verbal and written communication skills
Excellent leadership and problem-solving skills
Experience with ServiceNow required, experience with Remedy is a plus

Client : XYZ