Job Description :
NOTE: STRICTLY W2 / C2C NOT ALLOWED . If interested, please send your resume to gsingh[at]ameritconsulting[dot]com

COMPANY OVERVIEW: Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, a leading developer, manufacturer and marketer of integrated systems for analysis of genetic variation and biological functions and serving customers at genomic research centers, clinical research organizations, biotechnology & pharmaceutical companies.

JOB DESCRIPTION: (Required Experience & Skill Set)
At least 6+ years’ experience in the IT industry
At least 4+ years in a customer service role
At least 2+ years as a Senior Support Analyst

THE FOLLOWING CORE SKILLS ARE HIGHLY DESIRABLE;
Excellent customer service approach
Clear and Adaptive Communication style
Vendor management experience
Initiative & self-management
Process development & maturation

THE FOLLOWING SKILLS ARE BENEFICIAL;
A+ Certification
Microsoft Certifications (MCP’s)
ITIL v3 Foundation
Audio Visual user support experience.
Project Management
Documentation

I''d love to talk to you if you think this position is right up your alley

If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven. We also offer flexible Insurance options.

Gurjant (Gary) Singh
Sr. IT Recruiter
Email: gsingh[at]ameritconsulting[dot]com

NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening

Client : Direct Client