Tech Evaluation Login
Tech Evaluation Signup
PasswordReset
Unsubscribe
PasswordReset
PasswordReset
PasswordReset
Register for Webinar
Register for Event
Job Channels
Skill Score
About Us
Contact Us
Our Blog
Toggle navigation
Home
Skill Score
DemandIndex
Jobs
FETCH Jobs
Java J2EE
Dot Net, C#
DBA
SAP
Admin, Networking
Datawarehousing
QA
Demo
Candidate
Recruiter
Services
Job Posting & Resume Access
Integrated Talent Sourcing
Sub Contractor Supply Chain
Merger & Acquisition
Candidate
Post Resume
Login
Create Job Alert
Recruiter
Login
Free Trial
Signup
Pricing
| Pricing
Dashboard
My Resumes
Resume List
Add Resume
Edit / Update Resume
My Jobs
Fetch Jobs
Matched Jobs
Applied Jobs
Contact Center - Trainer
Atlanta, GA
Atlanta
GA
31156
Date
: Sep-09-16
2016-09-09
2017-09-09
Contact Center - Trainer
Atlanta, GA
Sep-09-16
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Senior
Rate/Salary ($)
:
60 K - 65 K
Duration
:
Sp. Area
:
Sp. Skills
:
x-Other
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Training, Coaching, Call center or Contact center
Preferred Skills
:
Training
Domain
:
HealthCare, Insurance
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Senior
Rate/Salary ($)
:
60 K - 65 K
Duration
:
Sp. Area
:
Sp. Skills
:
x-Other
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Training, Coaching, Call center or Contact center
Preferred Skills
:
Training
Domain
:
HealthCare, Insurance
stellar consulting
Alpharetta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
RESPONSIBILITIES:
* Updating and maintenance of effective customer care training materials for new hires into the member Services contact centers
* Instruction and facilitation of customer care training sessions, and the co-ordination of other instructors to deliver training as necessary
* Key participant in the product/promotion development process to ensure that suitable training materials are developed and to make sure that all relevant staff are adequately prepared to deliver the required care
* Remedial and customized training intervention when quality monitoring indicates that a particular individual or customer touchpoint is delivering sub-standard customer care
* Ongoing management of a recognition program that serves to motivate customer-facing staff, and that identifies and rewards high performance individuals for their contribution towards providing excellent service
* Identification, documentation, and sharing of best practices in customer care within to make sure that continuous learning and sharing amongst colleagues is highly encouraged
* Remaining abreast of developments in customer care, including training tools, learning methodologies etc. to make sure we are providing employees with best-in-class instruction
* Proactively identifies when poor process design is inhibiting the contact center from delivering a high standard of care. Works closely with supervisor to ensure redesign of the process or system
Client :
Confidental
Turn OFF keyword highlights
Similar Jobs you may be interested in ..
SAP BTP Consultant
,
Atlanta, GA
Mar-11-24
Intone Networks
($) :
USD 105 / Hourly / C
ROLE: SAP BTP Consultant LOCATION: Onsite - Atlanta, GA. Please include candidate location and availability with each submit. Industry: Airline Job Description: Job Description/ Responsibilities As a Sr. Architect, you will be responsible for designing and implementing complex systems, leading a team of developers and ensuring the overall success of projects. collaborate with stakeholders to gather requirements, create technical specifications, and provide guidance on best practic
Apply
[Apply Individually]
SAP FIORI
,
Atlanta, GA
Mar-11-24
Intone Networks
($) :
USD 90 / Hourly / C2
ROLE: SAP FIORI LOCATION: Atlanta, GA - Onsite. Please share candidate's location and availability with each submit. Industry: Airline Job Description: Job Description/ Responsibilities Build Custom Fiori and extend Fiori applications using SAP Cloud Platform Experience working with SAP Web IDE and different http services integration like REST/Web service Ability to create Screens, Controllers, OData interaction with DPC and MPC. Must have experience in Fiori Design patterns, UI The
Apply
[Apply Individually]
Remote - Amazon Connect Analyst
,
Atlanta, GA
Mar-16-24
Intone Networks
($) :
USD 73 / Hourly / C2
Role: Amazon Connect Analyst Location: Hybrid - 3 days in office (Atlanta, GA) Job Description: No OT BGV Fully Cleared Client laptop Must Have's: 1. Amazon Connect 2. AWS Quicksight 3. Genesys Customer Experience JD: Contact Center Modernization Genesys to Amazon Connect Migration The Contact Center Modernization project aims at migrating all Lines of Business using Genesys as their Contact Center solution to Amazon Connect a 100% cloud based Omni channel contact center
Apply
[Apply Individually]
Amazon Connect Analyst
,
Atlanta, GA
Mar-15-24
Intone Networks
($) :
USD 73 / Hourly / C2
Role: Amazon Connect Analyst Location: Hybrid - 3 days in office (Atlanta, GA) Job Description: No OT BGV Fully Cleared Client laptop Must Have's: 1. Amazon Connect 2. AWS Quicksight 3. Genesys Customer Experience JD: Contact Center Modernization Genesys to Amazon Connect Migration The Contact Center Modernization project aims at migrating all Lines of Business using Genesys as their Contact Center solution to Amazon Connect a 100% cloud based Omni channel contact center
Apply
[Apply Individually]
Technical Lead
,
Atlanta, GA
Mar-14-24
Sage IT INC
($) :
Market
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track,
Apply
[Apply Individually]
Sr. IT iquote
Training
& Support Special
,
Atlanta, GA
Mar-05-24
Intone Networks
($) :
USD 95 / Hourly / C2
ROLE: Sr. IT iQuote
Training
& Support SpecialistLOCATION: 100% Onsite Atlanta, GA. There may be some need-based travel to client's other facilities. That travel cost would be fully reimbursable. Job Description: JD: Reporting to the Sr Manager, IT Consumer Commercial Systems, the Senior iQuote
Training
& Support Specialist will work as part of a team responsible for developing and delivering
training
content that satisfies the learning needs of the MachONE Foundation iQuote team a
Apply
[Apply Individually]
Technical
Training
Consultant
,
Atlanta, GA
Feb-24-24
SRI Tech Solutions Inc
($) :
DOE
Job Description Professional Trainer to work with Client as mentioned below. Design and deliver customer virtual
training
sessions that introduce, motivate, engage and skill users on M365 technology. Develop a KB library of learning assets and promoting its use for users. Identifying opportunities to improve and evolve
training
offering based on feedback. Keeping up to date on the evolution of Microsoft 365 so we always know what’s coming and how it can benefit users. Minimum 5+ year
Apply
[Apply Individually]
Workday Functional (AP, Banking & Settle
,
Atlanta, GA
Mar-07-24
Serenity Infotech
($) :
Market
Hi, Please find my direct client job requirement for your consideration. Title: Workday Functional (AP, Banking & Settlements){10+ yrs. Exp.} [LOCAL preferred] Location: Atlanta, GA {Hybrid} Duration: 15 Months The State Accounting Office (SAO) is seeking a functional Workday professional with proven experience in several Workday Financial Modules with extensive experience working with the Account Payables and Banking & Settlements modules Candidate will work closely with Functi
Apply
[Already Applied]
[Apply Individually]
Data Analyst
,
Atlanta, GA
Mar-19-24
Technogen, Inc
($) :
USD 70 / Hourly / C2
Data Analyst Location: Remote Duration: 6 months We are looking for a Business functional data analyst who can help drive business intelligence efforts and support the growth of the Business Process and Finance teams. This role provides an opportunity to solve the company's most interesting problems and develop new business strategies. Responsibilities: Functional Business Data responsibilities: Provide data-driven insights related to Finance business performance Advice and d
Apply
[Apply Individually]
Cisco Voice Engineer
,
Atlanta, GA
Mar-19-24
tanishasystems
($) :
BASED ON EXPERIENCE
TITLE: CISCO VOICE ENGINEERLOCATION: 75 PIEDMONT AVE NE, 10TH FLOOR, ATLANTA, GA 30303CONTRACT TYPE: HYBRIDSTART DATE: MARCH 25, 2024INTERVIEW TYPE: EITHER WEB CAM OR IN PERSON NOTE: THIS RESOURCE MUST BE LOCAL TO GEORGIA. EXPERIENCED CISCO VOICE ENGINEER TO MIGRATE THE EXISTING CISCO UNIFIED COMMUNICATION R11.5 PLATFORM IP TELEPHONY SYSTEM TO R14.5 ON NEW M6 BCS CURRENTLY INSTALLED SERVERS. GSU, IT seeks an experienced Cisco voice engineer to migrate the existing Cisco Unified Communication
Apply
[Apply Individually]