Job Description :
Skills : ITIL Availability Management
Asset management (functional)

West Chester, PA

Sr. Metrics Analyst is responsible for collecting, analyzing and utilizing operational performance data to identify, prioritize, and deliver improvements to the business. The Sr. Metrics Analyst will develop and maintain standard reporting measures, recommend action plans, and provide ongoing analysis of solutions. S/he will work with all levels of management by leading, coaching or assisting in projects to improve defect rates, cycle time, costs, or customer satisfaction.
The assigned activities would be related to:

Partner with business leaders to develop and understand business metrics and patterns in the data, and to help drive data-based strategic decision making
Analyze qualitative and quantitative data, identify and prioritize improvement opportunities, and recommend changes to management. Provide analysis prior to and following any recommended changes.
Lead or assist on improvement projects. Provide analytical support of actual results against budget and feasibility of proposed business strategies.
Coach team members and leaders on process improvement tools and projects
Creates and maintains multiple operational reporting tools.
Hard core IT asset management exposure.
Understanding to Asset Management tools, CMDB, & Asset Management process is large organization is mandatory
Good experience in MS Excel