Job Description :

I have a new job opportunity that I’d like to share with you and your network.
Please go through the Job Description carefully and let me know your interest by sending your updated copy of your resume.

Job Title: Network Engineer
Duration of Hiring: 6+ Months (Long Term)
Offshore/Onsite: Onsite
Extension Possible: Yes
Work Location: San Francisco, CA

Job Description:

Has good understating of IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC’s, T1 and E1 concepts.
Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.
Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.
Monitor and ensure availability of Contact Center and Enterprise Telephony applications.
Provide inputs for capacity management.
Has good understanding of ITIL process and perform Incident, Problem and Change management.
Perform Root Cause Analysis and perform procedures to eliminate the cause.
Maintain and contribute to troubleshooting knowledgebase
Perform trend analysis
Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.
Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications
Continuously review/Update operational documentation for Contact Center.
Perform proactive monitoring, upgrade and patch management.
Assist implementation team for new configurations and projects by providing inputs from steady state perspective.
Identify appropriate support tool and recommend during implementation
Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps

Product knowledge:
Avaya Communication Manger Core (ACM) and Gateway
Avaya Modular Messaging (MM)
Avaya One-X Portal
Avaya Session Manager (ASM)
Avaya System Manager (SMGR) and System Platform (SP)
Avaya Application Enablement Services (AES)
Avaya Interactive Voice Response (IVR) , Voice Portal (VP) and Enterprise Portal (AEP)
Avaya Call Management System (CMS)
Nice voice logger
Avaya Aura Contact Center (AACC)
SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE
Other skills:
Excellent Technical leadership skills.
Strong oral and written communication skills with the ability to communicate at both a technical and business level
Excellent time management skills
Strong PC skills eg. MS Visio, Power Point, word, excel
Educational Qualifications
Required: BE In Computer Science, Electronics and Telecommunications or Information Technology
Preferred certification: ACSS or ACE

If interested in applying for the position please send us a latest copy of your resume in Word Doc along with the below details ASAP, we would get back to you immediately
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