Job Description :
Why you want to work here:
Want to work for the least stressful employer in the US? That’s right, our client was recently given that distinction!
Company offers a collaborative and collegial work environment.
Employees are given a “voice” at the table, and there is opportunity to work on cutting-edge programs and projects!
What You Will Do
Develop a thorough understanding of all business processes and supporting computer applications.
Provide analyses and identify/document requirements in support of the business area’s project activities.
Develop a deep understanding of the existing business processes and cross department interactions.
Work with business leads and SMEs to document current state and the challenges that exist within the operational infrastructure, including identifying business and technical gaps.
Act as primary point of contact to clarify business requirements, resolve issues, and make recommendations, as needed.
Lead the design, development, and documentation of new processes to support changes in products and services.
Prepare for, lead and/or participate in Agile/Scrum development sessions, as required.
Create comprehensive future state documentation of business processes.
Elicit and document business requirements and visual models.
Work with (service cloud) as an administrator, create reports, and make small modifications to structured notes and fields.
Participate in vendor selection/evaluation (where applicable), including preparing RFI/RFP deliverables, coordinating demonstrations/feedback, and preparing resulting documentation.
Support user acceptance testing via test planning and developing and executing test scenarios and/or test scripts.
Support user training and rollout as necessary to ensure effective adoption and utilization of the solution.
Review and approve functional design definitions such as Application Requirements (AR) deliverables to ensure business requirements are being met.
What Gets You the Job?
Bachelor''s Degree (B.A. or B.S from four-year college or university (or equivalent experience)
6+ years of full lifecycle business analysis experience, including working independently on large, complex projects that deliver or enhance production software systems
Experience analyzing complex business system requirements in a wide range of functional areas with the ability to work with others to develop solutions
Able to independently coordinate many diverse and complex activities to accomplish a goal
Ability to develop new formats as needed, for presenting data to drive understanding and decision making
A thorough understanding and experience with AGILE/Scrum development methodology certified, with experience implementing small configuration changes and proficient in creating reports and dashboards
Specialized education in tools & techniques of business process analysis, re-engineering, business systems analysis, or quality assurance
Experience working in a project team environment
Previous history working with staffing models

Client : na