Job Description :
? Provide application level support for COTS packages such as SAS, MSD, RSA, TAM, Remedy, Microstrategy, eTrust, Oracle Federated Identity Services, Bluecoat, BladeLogic and others. This will include but not limited to support for the following broad categories: o Business Intelligence, Analytical and Reporting Tools o Infrastructure Event and Performance Monitoring Tools o Business Process Monitoring Tools o ITIL and ITAM Tools o Systems Management, Scheduling and Automation Tools