Job Description :
Service Provider shall provide L2 DBA services with the following responsibilities.
Provide Database support services
Provide Database installation, upgrade, replication, patching, monitoring, performance and tuning and troubleshooting
Provide on-call support and 24x7 escalation response
Provide technical support and troubleshooting

Develop/maintain knowledge articles related to databases for the Level 1 and Level 2 teams to follow.
Perform database shutdowns and restarts, troubleshooting, and database recovery.
Proactively provide capacity planning to prevent situations caused by lack of capacity