Job Description :
Role : Deployment Services and Operations Support(DSOS)
Location : Plano, TX
Duration : Fulltime
Primary Duties:
Test environment: Resource will deploy code changes to the lower level test environments during scheduled deployment times.

Production environment: The primary responsibility is to deploy all approved code changes (EAR, DML, FTL and DDL) to production. Responsible for release setup, execution, and triage. Serves as a support function ensuring issues are mitigated, working with technical partners to fix any deployment issues during the release.

Additional Duties:
Additional duties include:
Tracking/updating problem tickets and support requests
Working with support teams to triage/fix issues with the deployments
Creating/updating documentation to support the team functions
Generating metrics from available data
College degree in Computer Science or Technical field
At least 2 years experience working IT support for a large company, preferably doing deploy/release functions
Good communication skills (written and verbal)
Resource must speak and understand English clearly as this position interacts with partners and clients worldwide
Strong diagnostic and analytical abilities
Familiarity with a problem ticket tool and some work in a customer support role
Proficient with Microsoft Office tools (Outlook, Communicator, Word, Excel, and SharePoint)
Able to work independently or as a part of the team

Software development experience in a Java environment
Database manipulation in an Oracle environment
SCM (Software Configuration Management) knowledge and experience
Metric tracking experience
Able to create documentation
Process Improvement experience

Additional Details:
Rotating weekend and shift work is required
Able to make it onsite during on-call shifts within 1 hour
Able to respond to pages during on-call shifts within 15 minutes

Specific Task examples:
Create deployment plan in UrbanCode Release tool, loading approved snapshots
Execute change event (includes setting up code deployment jobs)
Communicate change event status
Assist with trouble-shooting change event, if issues are encountered

Desired Tool Experience:
BMC Remedy
IBM Urban Code Tool Suite
HP Quality Center
Atlassian JIRA
Subversion, Perforce

Client : Infosys