Job Description :
To support day-to-day requests for assistance from ISS and business user areas, evaluate requests for new or changed functionality, develop alternatives, gather requirements from the business user, write user stories, obtain approvals from the business user, perform testing as needed and support the implementation of system functions.
Primary Job Responsibilities
1. Works with other team members to analyze system problems and assists with determining root causes. Works with Senior Team Members to initiate corrective action.
2. Transforms requirements into concise user stories with clear acceptance criteria that are testable and written from the business user point of view.
3. Collaborate with the business user, and other team members, to refine and ultimately gain formal approval of the acceptance criteria.
4. Works with testers to create and maintain test plans, test cases, test scripts and executes system tests using standard testing procedures and guidelines, as well as evaluates and documents test coverage, results and effectiveness.
5. Coordinates training and provides technical support to the end user.
6. Considered a Subject Matter Expert in one of the applications in the enterprise.
7. The ability to query data and alter column values. Moderate understanding of database structures and impacts from changes to data when altered using various software tools.
8. Drafts business workflow documents, application workflow documents, new application processes, and helps to maintain all existing application documentation. Also assists junior team members in reviewing their documentation in order to check for accuracy.
9. Track Product Owner satisfaction with ISS and assist in resolving Business satisfaction issues.
10. Learns what duties each Business Unit performs at Delta Dental as well as support the various business units during UAT testing.
11. Maintains technical/professional knowledge by continued training and reading industry publications in order to continue to support the Business.
12. Experience in an Agile work environment and actively participates in all agile team ceremonies and meetings.

Minimum Qualifications
Position requires an associate’s degree with relevant coursework in computer science or data processing and five years'' related work experience in business application systems design, testing, and writing related documentation and procedures. Will accept any suitable combination of education, training, or experience.
Position requires a proficient knowledge of the technical environment including experience working with Web Applications, Databases, and SQL; ability to analyze and resolve problems quickly; use independent judgment, is a team player, proactive, honor time commitments, and communicate effectively with internal and external contacts. Must be able to attain the ADP II security clearance