Job Description :
2 Years of Helpdesk support
Handling tickets escalated to the RDM queue.
Proven technical skills.
Ability to priorities workload to best meet customer requirements.
Excellent verbal and written communication skills.
Effective time and task management skills.
Apply team standards, processes and procedures.
Detail oriented and demonstrates the ability to multi-task and skillfully handles ambiguity.
Take front desk calls as and when required.
Responds to questions and resolves issues within scope of knowledge and authority.
Possesses analytical ability required to gather and interpret data.
Researches and resolves routine client issues and problems, escalates issues as appropriate.
Regularly displays the concepts of teamwork, accountability and prioritization.
Demonstrates customer service skills to understand and work with the onshore partners to research questions and resolve problems.