Job Description :
Role: Help Desk Support
Location: Polk County,IA
Duration: 12+ Months

Job Requirement:
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Ability to talk with external customers who have limited IT knowledge about their issues
Knowledge of remote VPN process and troubleshooting
Ability to work with, and understand all Microsoft Office applications to assist callers
Knowledge of Microsoft Windows 7 & Office 2010/2013
Must have the knowledge and ability to solve basic IT problems
Ability to enter tickets into a service desk call center application
answer how-to questions and resolve issues related to system access and password creation/reset

Client : Direct