Job Description :
Responsibilities
Maintain and improve the Atlassian suite of products, specifically JIRA, Confluence, and Service Desk, and assorted add-ons and related software
Work closely with cross-functional teams to design and implement solutions consistent with industry best practices: workflows, issues, screens, permissions, roles, notifications
Provide application support and advanced troubleshooting
Standardise and consolidate application solutions and processes, where feasible, across the organisation
Assist internal customers in the adoption of Agile process and help to build cohesion and gain buy-in for in our tool sets
Assist users in measuring Product Lifecycle Management (PLM) performance to drive continuous performance
Develop training materials for JIRA, Confluence, and Agile and deliver training to internal customers

Qualifications:
Deep knowledge of managing Atlassian Cloud software (especially JIRA, Confluence, and Service Desk)
Experience managing Atlassian Server software (particularly, Bitbucket,
Bamboo)
Experience with design, installation, configuration, and support of Atlassian JIRA & Confluence
Good knowledge and experience of Agile and best practices for Scrum and Kanban
Experience measuring team productivity and report metrics: execution, performance, benefits, and value
Experience using Atlassian''s toolset to support and teach practices like Iteration Planning, Prototyping, Release Planning, Retrospectives, Writing User Stories and Acceptance Criteria, Velocity-based Planning, Continuous Delivery, Behavior-Driven Development