Job Description :
Network Specialist – Level III
Responsibilities and Qualifications
Selected Responsibilities
All selected responsibilities associated with Network Specialist – Level II (level 3 Data Network and level 2.5 Voice network technical capabilities)
Design and implement local and Wide Area Network solutions, including security, Capacity planning, backup and recovery and disaster planning
Design and implement cisco based voice Network solutions, including Capacity planning, failover and disaster planning
Experienced with technical architecture planning, deployment, and troubleshooting on Data, voice and Video infrastructure
Experience in Cisco Prime, Solar-wind, Cisco VOIP, Skype for business, Cisco UCS and VMware and related technologies.
Manage multiple network administration projects
Participate in internal & external audit activities
High-end experience in PBX and/or Call Center systems engineering experience
Knowledge of Cisco Communication Manager, Unity, IOS voice gateways, Jabber, and Telepresence Ability to support, maintain and manage Call Centers operations in a dynamically changing environment
Ability to effectively troubleshoot Cisco IOS SIP gateways and TDM trunks
In-depth technical knowledge of Cisco UCCE/UCCE, or UCCX, ICM, CVP and Finesse is preferred
Escalation point for voice related issues. Work with Cisco TAC and assume the lead managing the Contact Center Enterprise environment
Ability to establish/maintain effective work relationships with all levels of personnel both internally and externally including executives, clients, vendors, and agencies
Excellent written, verbal communication and presentation skills Support level knowledge with the use of tools, processes, and teamwork to resolve tickets and complex troubles according to specified time frames for projects
Proven ability to maintain accurate logs of trouble isolation and repair efforts and escalate/communicate issues to management as needed
Develops and maintains all systems, applications, security, and network configurations.
Troubleshoots network performance issues and creates and maintains a disaster recovery plan.
Recommends upgrades, patches, and new applications and equipment.
Provides technical support and guidance to users
Qualifications
BA/BS in Computer Science or Information Systems Management, or an equivalent combination of education and/or experience
7 years of experience with Certification such as CNE, CCNA, CCNP, CCSP, CCVP, CCIE and others desired
Experience working in large network environments (10,000+ nodes) with Cisco, Juniper or Aruba networking equipment
Advanced understanding of common network protocols including SNMP, RIP, IPS, EIGRP
Experience with network monitoring tools (e.g., SolarWinds, WhatsUP Gold, CiscoWorks)
Expert knowledge of internet, intranet and extranet systems design (security, content management, eCommerce, web and application servers)
Expert knowledge of replication, backup and disaster recovery design
Expert knowledge of system sizing, capacity planning and performance tuning, and storage and area network architecture.