Job Description :
Job Role : IT Specialist-Incident Analyst

Duration : 6 Months

Location : Frederick, MD

Job Responsibilities

Coordinates and manages the Incident Management process activities across the global environment and with external suppliers to agreed global and local SLAs

Is responsible for the complete process adherence and handling of incidents according to SLAs

Is responsible for acting as an escalation point to expedite incident resolution

Is responsible for handling all incidents

All other duties as assigned

Job Requirements:

Able to work 12 hour shifts in a 365x24x7 environment in Frederick MD

University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments.

Minimum of five years of Change/Incident/Problem Management

Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus

Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company.

Strong influencing and relationship management skills.

Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.

Self-driven and resourceful to achieve goals independently as well as work well in groups.

High level of IT literacy MS Office (Word, Excel, PowerPoint