Job Description :
Client Implementation Manager
Adel, IA
Direct Hire need
Phone and In person (Local resumes only)

Position Overview:
The Client Implementation Manager will play a vital role in leading the definition, development and deployment of our products and services. This position will be responsible for overseeing the client’s onboarding experience by working in a team environment and guiding the various internal functions with several communication points to the client.

Essential Job Functions:
Manage multiple projects to ensure successful, high-quality service levels during client implementation.
Establish a strong rapport with clients and team members through effective organizational skills, excellent inter-personal and communication skills, and an excellent attitude towards work. Lead end to end project management responsibilities as new clients are implemented.
Define timelines, tasks and critical path issues to assure seamless and successful client implementation.
Maintain on-going and frequent communication with client and various stakeholders with the ability to have difficult conversations.
Manage the implementation to ensure milestones/metrics are met and client satisfaction is achieved.
Consults with business partners and clients to clarify and define complex project requirements, budgets, and business cases, including statements of work.
Develop detailed project plans, including comprehensive task list and realistic timelines.
Create and maintain comprehensive project documentation.
Collaborate with appropriate subject matter experts to design solutions that meet the requirements of the project.
Prioritize project tasks and milestones to effectively meet the needs of the client and the business.
Investigate emerging and relevant technologies based on the technology direction and/or the business direction.
Other duties as assigned.

Bachelor’s degree required.
5-7 years of experience in client services and or account management.
3-5 years of experience in project management, preferably with both domestic and international projects.
Solid technical background w/ knowledge and previous experience with IT project management and/or web development projects preferred.
Knowledge of PMI methodology and Agile methods.

Skills and Abilities:
Excellent written and verbal communication skills – ability to partner and interact with client executives, technical subject matter experts, and internal colleagues.
Strong analytical and problem solving skills.
Proficiency with Microsoft Office (Word, Excel, PowerPoint), webinar tools, Internet-based systems and programs, Microsoft Project and/or other similar project planning tools.
Excellent organizational skills and a proven customer service orientation.
Detail oriented, organized, and have the ability to multi-task.
Ability to manage multiple projects simultaneously with a high degree of competency.
Ability to effectively communicate with all levels of client personnel.
Proven record of execution to time and budget.