Job Description :
Chief Technology Officer
Pasadena CA
Direct Hire (Citizens and Green Cards only, with PERFECT oral communication skills)

Phone and In person/skype (Client will pay for in person expenses)

Job Description:
Our Client is a young, rapidly-expanding company headquartered in Pasadena, CA, with offices on 5 continents.
This position reports directly to the Chief Executive Officer and they prefer someone that has worked in a startup company in the past (no banks
- Must be local or willing to move there!
- Fast growing with excellent Pay with Stock options and excellent benefits!
- Must be expert Java developer /SQL developer/Architect, strong Linux Admin, and a great leader Manager!
MUST be able to wear many hats and move at a very fast pace!
Skills for CTO Role
Day-to-day responsibilities listed below, color-coded to try to separate them out where applicable in case we decide to go the route of two or three different replacement positions, which is likely to be easier and provide more robustness to single points of failure than trying to find a single person to do all of this.
Red = Product Development
Blue = Operations Management
Green = System Administration
Black = Applies to all or combines all

Establish departmental responsibilities for Product Development, Support and Operations, and manage entire Engineering organization consisting of Software Engineers, Support Engineers, Quality Engineers, Project Managers, and Trainers, to support the company''s mission of eliminating waiting in line.

Recruit, hire, train and supervise all Engineering staff.

Direct Product Development organization to build web-based and mobile applications and Web services, including collaborating on architecture and design of new systems, reviewing code, setting priorities, managing project schedules, and mentoring team, which currently delivers 2-3 new product releases per week.

Be able to be a hands-on contributor to product code base on a regular basis, and stay current with product features and technologies in use, including Java, J2EE, Javascript, HTML, JBoss, JMS, JMX, JAX-RS, Asterisk, Websocket, MySQL, Zabbix, Google App Engine, and Ubuntu Linux.

Direct Support organization to provide 24/7 global online, e-mail, and phone support to thousands of users on five continents.

Track and adhere to multiple levels of SLAs for Support issues and server responsiveness / uptime.

Maintain, secure, monitor, support, backup, and configure all servers in five different data centers, in three different countries, used by over two million people each month, including production application and database servers, test servers, continuous integration servers, monitoring servers, source code repositories, customer support site, issue tracking systems, and corporate intranet. (this is the skill we want to hire most urgently)

Personally ensure that all QLess services meet a 99.9% uptime guarantee, by being available to respond to incidents 24/7/365.

Prepare and present weekly reports on all progress within Product Development and Operations / Support, including communication of dozens of Key Performance Indicators.

Develop and interpret organizational goals, policies, and procedures, and develop individual goals as part of annual 360 review process for all Engineering team members.

Evaluate the organization''s technology use and needs and direct architecture of all systems and software.

Develop policies, processes, and systems to provide for data security and control, and disaster recovery, to ensure compliance with multiple customers'' data security and privacy requirements.

Coordinate project plans within Product Development and Support to ensure successful on-time launch of new customers, and provide support to existing customers.

Coordinate activities between Engineering, Sales, and Marketing teams regarding product road map, customer requirements, pricing of new features, marketing of new products, and support of all products.

Meet with department heads, team members, vendors, customers, and partners, to solicit cooperation, meet customer requirements, communicate new features, and resolve problems.

Act as a significant contributor to the pre-sales process, including developing technical responses to RFPs, meeting with potential customers, and presenting product demonstrations
An ideal QLess Employee has:
Passion for our vision to make the world better and create time

Entrepreneurial spirit to do what needs to be done without the need for instructions

Smarts to know how to make it happen

Hard work ethic to make it happen

Positive attitude to make the rest of the team happier and more productive

Drive - we want people who overcome obstacles, not people who drown in a glass of water or give up after the first difficulty.

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