Job Description :
Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, world’s largest Construction, Earthmoving, Mining equipment manufacturer and a major manufacturer of Diesel/Natural gas engines, Industrial gas turbines and other Power products, seeks an accomplished Business Analyst.

This position supports internal and external business application users with incidents and requests through analysis, diagnoses and timely resolution of related issues.
This position will also have accountability with the coordination of System Integration Testing as well as User Acceptance Testing for routine system enhancements.
This individual will be performing high level data and functional analysis.
This person would be the first point of contact for an issue and would then decide if it''s a system or user error. Do first level trouble shooting and then escalate issues to other business analyst for resolution. Could be internal, dealer issues, or customer issues with 90% being internal issue resolution.
Analyze and resolve incidents and requests regarding use of the various applications. Logs and tracks all incidents and requests regarding use of the various applications from identification through resolution.
Conducts initial assessment, triage, and is actively involved in the research of the solution. Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
Builds strong relationships through ensuring timely resolution or escalation, communicating promptly on progress, and handling customers professionally.
Participates and coordinates in System Integration Testing (SIT) and User Acceptance Testing (UAT) and Functionality Testing. Test new features and provide validation.
Documents resolutions and updates self-help and staff documentation and processes.
Monitors user problems and system faults identifying trends and patterns and when necessary, communicates information to relevant parties within the organization regarding any recurring issues or faults being experienced. Identify end user training opportunities and work with Sr analysts to create or update the required training material.

Bachelor’s degree preferably in Computer Science or Business.
Prior experience in a Customer Service role.
3+ year experience as a business analyst.
Salesforce experience (1 year
Excel (pivot table, formulas
Effectively communicate through multimedia formats (e-mail, IM, etc.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, employees, managers, and subject matter experts as well as vendors.
Must have good communications skills and the ability to understand and translate technical information to/from non-technical users.
Strong analytical and problem solving skills. Strong ability to multi-task and prioritize workload. Ability to work within a team environment. Excellent customer service. Strong attention to detail.

I''d love to talk to you if you think this position is right up your alley.

If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven. This position comes with a competitive benefits program - paid holidays and longevity bonus based upon employment tenure. We also offer group health Insurance (employee paid on a pre-tax basis

NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”