Job Description :
Title NOC Technician
Location New York City
Interview Phone and F2F

Job Description
Monitor alerts and troubleshoot issues
Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner
Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities
Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction
Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology
Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience
1-3 years of related IT experience with enterprise monitoring systems
Knowledge of SNMP alerting concepts and mechanisms preferred
Excellent desktop and troubleshooting skills
Hands-on experience in Windows Server, MS Exchange, Active Sync, Active Directory, Remote VPN Software, and Microsoft Office Suite
Impeccable verbal/written communication
Exhibit a high-level of professionalism and sound judgment
Experience with ConnectWise or similar ticketing system preferred