Job Description :
This is a Level 2 service provided to Client staff related to, desktop PCs, Laptops, Tablets, Cisco phones, smart phones TVs, PC monitors, Printers, FAX services (analog, digital and server based), MFPs and copiers connectivity.

Proximity service Technician is responsible for supporting all end user desktop technology and is also accountable for the local technology infrastructure
Build and support desktop hardware for all users in the New York and New Jersey locations.
Proximity Support Services build/rebuild and ship workstations to other sites in the USA and Canada if needed. The service scope is made up of desktops, trader workstations, laptops, printers, copiers, fax machines and other desktop peripherals.

Qualification:
Any Graduate

Experience
3+ years'' experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments

Job Responsibilities
Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, professional and inviting service environment Install, troubleshoot and repair computer hardware.
Providing a desktop support function to the business as part of a shift patterns
Incident Management - updating support calls for tracking & reporting purposes
Fulfilment of end user service requests & technology procurement.
Completion of daily/weekly/monthly checks
Providing on-call support on a rota basis for infrastructure related outages outside of working hours.
Cabling Patching Services - physical switch port to the desk jack and devices
Diagnose and correct telephone issues on local phone device, malfunctions, and bugs that are reported to service provider by Customer to ensure that all telephones and telephone connections conform to standards set by Customer.
Diagnose and correct desktop related network connection problems (desktop to switch), malfunctions, and bugs that are reported to the service provider
Patch CAT 5 or CAT 6 TV connections from TV distribution system to TVs
Support cloud print application: Set up users to use cloud printing platform and troubleshoot issues related to the cloud print platform.
Perform cloud print server administrator duties (may include, but not limited to print queue, print server issues, print failure, ID badge registration troubleshooting, etc on a daily basis
Provide conference room backup support for all meetings, presentations, video conferences and audio conferences
Provide on-site support of presentations conducted by customer staff at customer sites. Support requires the setup of customer owned or leased video equipment (projectors, screens, laptops, etc and sound equipment such as microphones, mixers, speakers, connecting cables, podiums and lights.
To address all break/fix related incidents and requests.
Maintain inventory of all in Warranty Desktops using standard tools
Coordinate efforts with 3rd party vendors to repair faulty hardware
Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed for our customers.
To address outages and disaster events that happen after regular business hours or on the weekends.
Conduct site hardware inventories using tools such as SCCM, SMS or physical walkthroughs to capture data and create spread sheets if needed
Address, diagnose and fix cable television connection problems, malfunctions, and bugs related to patching or frozen cable boxes. Reboot cable boxes if frozen. Escalate all other TV signal distribution issues to Hardware Services management
Assisting system administrators, telecommunications and network engineers with on-site implementations.
Support server power downs and patching
Support site power downs and power ups
Patch network and VOIP phone connections from Switch to desk
Support moves, adds and changes
Conduct desktop support services such as diagnostics, application troubleshooting support and account related issues that could not be resolved by L1 Technician.
Support corporate email system client on desktop workstations and laptops
Perform diagnostic support with end user
Support user testing
Support regularly schedule business continuity exercises
Support of all desktop environment during power downs and power ups of buildings sites supported
Coordinate resolution of advanced issues with branch technical support management
Provide conference room support for all meetings, presentations, video conferences and audio conferences
IDF and MDF Room Management

Skills Required
4+ years'' experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments.
Very strong & broad technical IT skills (covering desktop support, printer, IP Phone & infrastructure
Excellent working knowledge of Windows7, MS Office 2013
Strong working knowledge of Desktop/laptop, printers, iOS device and peripherals, printers, graphics cards, CISCO Phones and network cards.
Strong knowledge of Workstation Builds/Rebuilds.
Exposure to MDF & IDF.
Good working knowledge of Active Directory 2003/2008, Microsoft Exchange, DNS, DHCP, Group Policy etc.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Strong experience and working knowledge of current Windows Operating Systems.
Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
Good knowledge of Service Now (Ticketing Tool
Desktop Support Functionality: Support of Core desktop applications such as MS Office, Adobe Acrobat Reader, Anti-Virus, MS Outlook, Lotus Notes and other desktop related issues on internally developed and third party applications; level 1 and 2
Remote connectivity support (PDAs, Blackberries, laptops, tablets, smart phones)
Working knowledge of ITIL methodology
If you are comfortable with the requirement, please forward your profile to murali at keylent dot com or you can reach me at 4 0 7 4 0 1 7 7 1 8