Job Description :
This is a Level 1 service provided to Client staff related to, desktop PCs, Laptops, Tablets, Cisco phones, smart phones TVs, PC monitors, Printers, FAX services (analog, digital and server based), MFPs and copiers connectivity.

Proximity service Technician is responsible for supporting all end user desktop technology and is also accountable for the local technology infrastructure
The IT Proximity level 1 team conducts workstation builds/ rebuilds using customer internal framework of build servers
Build and support desktop hardware for all users in the New York and New Jersey locations.
Proximity Support Services build/rebuild and ship workstations to other sites in the USA and Canada if needed. The service scope is made up of desktops, trader workstations, laptops, printers, copiers, fax machines and other desktop peripherals.

Any Graduate

3+ years'' experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments

Job Responsibilities         
Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, professional and inviting service environment Install, troubleshoot and repair computer hardware.
Providing a desktop support function to the business as part of a shift patterns. Conduct desktop support services such as diagnostics, application troubleshooting support and account related issues.
Hardware – deployment\decommission\disposal
Completion of daily/weekly/monthly checks
Providing on-call support on a rota basis for infrastructure related outages outside of working hours
Cabling Patching Services - physical switch port to the desk jack and devices
Level 1 issues related to connectivity and local settings on the CISCO IP phone and patching.
Preparing and dispatching Desktops/Laptops to end users.
Diagnose and correct desktop related network connection problems (desktop to switch), malfunctions, and bugs that are reported to the service provider
Deliver and physically install VOIP telephones at the user desks and patch telephone connections (phone to desk jack to switch Set phone settings local to the device such as NIC speed.
Patch CAT 5 or CAT 6 TV connections from TV distribution system to TVs
Provide conference room backup support for all meetings, presentations, video conferences and audio conferences
Provide on-site support of presentations conducted by customer staff at customer sites. Support requires the setup of customer owned or leased video equipment (projectors, screens, laptops, etc and sound equipment such as microphones, mixers, speakers, connecting cables, podiums and lights.
To address all break/fix related incidents and requests.
To assist the third party technicians dispatched form the respective manufacturers with access to premises and equipment. Coordinate efforts with 3rd party vendors to repair faulty hardware
Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed for our customers.
Conduct site hardware inventories using tools such as SCCM, SMS or physical walkthroughs to capture data and create spread sheets if needed
Address, diagnose and fix cable television connection problems, malfunctions, and bugs related to patching or frozen cable boxes. Reboot cable boxes if frozen. Escalate all other TV signal distribution issues to Hardware Services management
Proximity staff at the branch sites will also log into the Service Desk phone system and will perform all service desk duties when there are no other Proximity duties to be performed at the branch where they are assigned
Assisting system administrators, telecommunications and network engineers with on-site implementations.
Support server power downs and patching
Support site power downs and power ups
Support moves, adds and changes
Support of all desktop environment during power downs and power ups of buildings sites supported
Provide conference room support for all meetings, presentations, video conferences and audio conferences

Skills Required
3+ years'' experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments.
Very strong & broad technical IT skills (covering desktop support, printer, IP Phone & infrastructure
Excellent working knowledge of Windows7, MS Office 2013
Strong working knowledge of Desktop/laptop, printers, iOS device and peripherals, printers, graphics cards, CISCO Phones and network cards.
Strong knowledge of Workstation Builds/Rebuilds.
Exposure to MDF & IDF.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Strong experience and working knowledge of current Windows Operating Systems.
Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
Good knowledge of Service Now (Ticketing Tool
Desktop Support Functionality: Support of Core desktop applications such as MS Office, Adobe Acrobat Reader, Anti-Virus, MS Outlook, Lotus Notes and other desktop related issues on internally developed and third party applications; level 1 and 2
Remote connectivity support (PDAs, Blackberries, laptops, tablets, smart phones)
Working knowledge of ITIL methodology
If you are comfortable with the requirement, please forward your profile to murali AT keylent DOT com or you can reach me at 4 0 7 4 0 1 7 7 1 8