Job Description :
Experience
More than 5 years in Service Desk out of which 1 year in leadership role

Job Responsibilities
Shift Management
Adhere to service operations process such as incident, change, problem and escalation.
Become SPOC for team to do SME coordination if required.
Participating in internal and external operations meetings.
SL management and ensure System updates and document work properly.
Ensure IT Proximity services operations and handovers
Work to ensure minimum escalation of matters.
Liaise with IT Service Desk personnel and with teams as required
Assist in creating operations, SL and other governance reports