Job Description :
Candidate should be currently working in a Bank in a similar Service  Experience Manager /Design Thinking Role.

Qualification:
Must be a high school graduate or have completed GED (General Education Development)
CompTIA A+ Computer Troubleshooting Certification will be an added advantage

Experience        
More than 6 years, minimum 2 years in leadership role

Job Responsibilities         
Provide independent escalation channel and monitor the same
SPOC for escalation and all feedback
Track, analyze and close loop feedback with end user and agents
Identify and mitigate experience barriers for users
Recommend suggestions to improve user self-submit interface
Ensure consistent experience across all support channels
Enable self help
Liaison with Supplier offshore Delivery excellence team
Identify troubleshooting steps that can be automated
Develop/maintain customer relations to become referable