Job Description :
Qualification:
Must be a high school graduate or have completed GED (General Education Development)
CompTIA A+ Computer Troubleshooting Certification will be an added advantage

Experience
1 to 2 years in Service Desk

Job Responsibilities
Support users in a professional and courteous manner
Ensure adherence and Supplier process/policies
Own the user issue to resolution
Log Incident/Request Tickets with complete information
Respond to all incidents and service requests
Coordinate with IT Proximity team for update on tasks assigned
Perform daily/weekly/monthly scheduled reporting tasks
Create a SOP whenever troubleshooting a new issue and keep team informed on the issue and resolution
Update SOP on regular basis of new issues and resolutions
Update the knowledge base
Perform warm shift handover with engineers along with the shift SPOC
Check schedule for maintenances and consult with the SPOC

If you are comfortable with the requirement, please forward your profile to teja at keylent dot com or you can reach me at 4 0 7 4 8 2 1 4 9 3 .