Job Description :
Candidate should be currently working in a Bank in a similar Service Desk Team Leader Role.

Qualification:
Must be a high school graduate or have completed GED (General Education Development)
CompTIA A+ Computer Troubleshooting Certification will be an added advantage

Experience
More than 5 years in Service Desk out of which 1 year in leadership role

Job Responsibilities
Shift Management
Adhere to service operations process such as incident, change, problem and escalation.
Become SPOC for team to do SME coordination if required.
Participating in internal and external operations meetings.
SL management and ensure System updates and document work properly.
Ensure IT Service Desk operations and handovers
Work to ensure minimum escalation of matters.
Liaise with IT Service Desk personnel and with teams as required
Assist in creating operations, SL and other governance reports

Windows XP navigation
Ticketing Tool
Customer service skills
Information Security and compliance

If you are comfortable with the requirement, please forward your profile to teja at keylent dot com or you can reach me at 4 0 7 4 8 2 1 4 9 3 .