Job Description :
Job description/Scope of work:
Resource will provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge.

Actively contribute to HP’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
Skills required:

- Microsoft Active Directory
- GPO Administration
- Monthly Microsoft Patching
- Monthly Security Patching
- Active directory interaction with Exchange, Smart Card authentication, and other applications.
Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.
Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs. May lead or participate in a Change Advisory Board.
Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design: Apply company solutions to meet highly complex customer and/or trade/company IT infrastructure needs.
Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.

Great job environment.
This job position is located in: Huntsville, AL.
The annual rate for this job position is: $62,400.00