Job Description :
We have urgent requirement of 16-00471 - Cisco Unified Contact Centre Consultant @ Phoenix, AZ 6+ Months contract

Job # : 16-00471
Job Title : Jr. Contact Center Engineer
Job Location : , Phoenix, AZ
Travel Required : No
Overtime Required : No
Position Type : Contract

Job Description :

Client Job Description:
For the network remediation project work at every site:
Prepare detailed technical voice configuration change plans for each site, provide troubleshooting for the voice network during change activities, represent the impact of routing/switching changes on voice services
Provide remote and onsite technical assistance (level-3 or higher) related to network activities in the project
In general:
Able to configure networking hardware at the command line
Support, configure and manage Cisco Call Manager, Unity 9x, Contact Center 9x
Able to learn new environments and communicate complex and technical networking ideas and concepts
Understand network security best practices and how they apply to existing and planned configurations
Able to peer-review other network engineers'' plans and proposals
Accessible during off-hours (remote support)
Troubleshooting skills in routing, switching, VOIP, T1, PRI, and analog lines
Strong problem solving and analytic skills to isolate problems, recommend solutions and implement solutions
Experience with Signaling Protocol - SIP, H.323, SCCP beneficial
Experienced in SIP trunk deployment and support beneficial
Experience in LAN and WAN QOS design and configurations beneficial
Experience with DNS , DHCP, relating to Cisco IP phones

Thanks & Regards

Keylent INC.
Phone: 4 0 7 5 4 5 5 1 8 0
E-Mail: andy AT keylent DOT com