Job Description :
Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, a public research university offering undergraduate and graduate degree programs in a wide range of disciplines, seeks an accomplished Desktop Support Services Manager.

Position Summary:
Lead and manage delivery of high-quality desktop support services. Key responsibilities include expanding the desktop support service, defining desktop support process, procedures and best practices, ensuring the proactive delivery of effective and efficient services to departments and users, analysis of support requests to determine potential improvements to service delivery, manage allocation of resources to ensure effective delivery of services to customers and manage large-scale rollouts of new technologies or upgrades.
Additional responsibilities include developing short and long-term strategies to improve service offerings, development of user self service capabilities, development and management of financial plans and assigned budget for Desktop Support Services, developing detailed project plans for key projects, management of hardware and software inventory, development of multi-year technology refresh plans, comprehensive testing of new products in preparation for rollout, and development of service request reports for distribution.
The Manager will also be responsible for team hiring, performance management, staff development, and project assignments.

Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education.
Ten years of experience working within a Desktop Support or IT Service Delivery function; skill to develop and expand customer focused technology solutions.
Deep knowledge and experience with common desktop, mobile and network technologies including Windows, Mac OS, Android, iOS, Active Directory, SCCM, DHCP, TCP/IP, VPN, and cloud computing services such as Office 365 and Google Apps.
Demonstrated knowledge of fiscal matters including budget development, forecasting and variance analysis.
Ability to develop and maintain effective professional relationships with internal colleagues and business partners.
Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems.
Skill to develop project plans, resource requirements and project cost estimates; ability to deliver projects within budget.
Demonstrated experience in managing and supervising staff including hiring, performance management, development and counseling.
Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users.
Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization; ability to use standard English grammar and punctuation.
Experience with ServiceNow (Preferred Possess ITIL certification (Preferred


I''d love to talk to you if you think this position is right up your alley.

If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven. We also offer group health insurance (employee paid on a pre-tax basis

NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”