Job Description :
Desktop Support Technician

Neillsville, WI

06 Months

Working hours for this Position: Monday to Friday - 7:30 am to 4:30 pm

Occasional after hours on call support

Description:

We are looking for an Desktop Support Technician. This will be a 6 month contract to hire opportunity.

The successful candidate will be part of a highly motivated team that support 300 users across multiple locations. You will respond to user calls/trouble reports and troubleshoot the nature of the problem and take the necessary course of action to resolve it.

Duties:

Configure and deployment of Information Technology resources. Includes, but is not limited to desktop, laptops, handhelds, printers, etc

Configure and managing batch files along with other Windows scripting.

Configure and troubleshoot software deployments using Active Directory and Group Policy

Configure, deploy and troubleshoot virtual desktops using Vmware View.

Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.

Coordinate with vendors and contracted vendors

Manage our VoIP telephone system

Comfortable working in a secured environment, and is familiar with IT Security standards.

Responsible for access control and security administration (password troubleshooting and resets included

Install, configure, and update software.

Assists with the monitoring and tracking of inventory.

Answers inquiries concerning the use of audio-visual equipment including: microphones sound speakers, video screens, projectors, video monitors, connecting wires and cables.

Participate in team projects and assignments.

Responsible for understanding and enforcing the Department’s Policies and Procedures.

Responsible for documenting solutions to Technology issues.

Perform other related duties as assigned.

Knowledge, Skills, and Abilities:

The ideal candidate should possess the following:

Good Verbal and Written Skills
Problem Solver
A+ or similar certification
Team Player
Customer Driven
Self-Motivated
Detail Oriented
Organizational Skills
Time Management
Active Directory Resource management

Experience working in secured environments is a big plus.