Job Description :
Field Service Technician

MD – Columbia

3 Months

Education:

Bachelor''s degree (B.S with an emphasis on Engineering or Science.

Minimum of 3-5 years hands on experience as a field service engineer utilizing technical capabilities in electronics or mechanics

Experience in instrumentation, system level electrical/mechanical, systems required.

Previous supervision experience preferred.

Experience:

Able to travel up to 40% both domestic and international.

Possess a valid driver’s license.

Must possess (or able to acquire) a passport.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

Coordinate and remotely supervise field service engineers to support the installation, operation, maintenance and repair of CAD/AVL equipment.

Manage field service manpower levels to ensure that project schedule requirements are met.

Review and compile weekly reports from team, taking appropriate actions as required.

Coordinate with internal, local and regional personnel to provide timely responses to requests for technical support, and quotes.

Manage and maintain appropriate levels of field service tools and materials to ensure availability and reliability to meet internal and external customer needs.

Work closely with Sub-Contractors through periodic visits, to understand their requirements and ensure that they are met.

Responsible to ensure that field service engineers are appropriately trained, developed, and mentored to meet customer and industry requirements.

Provide regular communication to field service engineers to keep them updated on company activities.

Participate in continuous improvement process to help drive reliability and quality.

Understand and adhere to all company health and safety procedures as they relate to essential job functions.

MRP/ERP systems experience a PLUS