Job Description :
We have urgent requirement of 16-00394 - Contact Center Engineer @ South San Francisco, CA 12+ months Contract


LOCALS ARE PREFERRED

Job # : 16-00394
Job Title : Contact Center Engineer
Job Location : , South San Francisco, CA
Travel Required : No
Overtime Required : No
Remote: No

Job Description :

LOCALS ARE PREFERRED

The Contact Center Engineer will provide appropriate contact center engineering talent capable of resolving Contact Center related service tickets. These may include:
1. Incidents
2. Issues
3. Urgent Business Requests/MACs
4. Assistance in resolving open items with Cisco including troubleshooting, log collection, etc.
5. Recommendations for proactive measures to reduce incidents and/or best practice improvements
Experience required: CUCM, UCCE, CVP, B+S, MediaSense/NIM, etc.