Job Description :
Job Description:
conduct operations in support of the Enterprise Service Desk
execute scripts
answer call
troubleshoot
resolve and/or escalate technical issue
open and close tickets
correlate events and incidents for management of Information Technology Service

Requirements:
At least one of the following certifications is required: CompTIA A+ CE, Network+ CE, or Security+ CE.

Must be able to work any shift
Must have 2-4 years of experience in Information Technology and at least 1 year of customer service experience.

Candidates need to be compliant with DoDD Directive 8570