Job Description :
Jewel Voice Network Engineer -
important to have legacy TDM experience (ie. Avaya, Nortel, etc
Position Purpose:
This Individual will have a proven record of designing and implementing large-scale enterprise voice infrastructure, a strong sense of commitment, is highly business oriented and skilled at delivering robust voice network design solutions. This individual will collaborate with peers who have similar responsibilities for the entire corporate network to ensure consistent first class voice network services for the business. Will contribute to the overall network architecture by ensuring a consistent standardization of voice services.
A seasoned voice network engineer, who is comfortable operating at all levels of the organization, communicates effectively with both business and technical audiences and who can effectively balance priorities to optimize resources and exceed design targets.
Key Responsibilities include, but are not limited to:
Design level knowledge of voice network hardware and software, voice network infrastructure and design, voice topologies and protocols.
Design knowledge of VoIP, voice switching/Private Branch Exchange (PBX) architecture.
Strong experience in Automatic Call Distribution (ACD) technologies.
In-depth experience in the design of large scale Interactive Voice Response (IVR) systems.
In-depth experience with selection, design, implementation and support of enterprise voice network systems and diagnostic tools.
Strong analytical ability, judgment and problem analysis techniques.
Excellent organizational, project management and troubleshooting skills with attention to detail.
Strong ability to understand client expectations and to resolve issues that may affect delivery.
Strong written and verbal communication skills with the ability to communicate technical proposals to management.
Strong interpersonal skills with the ability to work effectively in a matrixed organization.
Strong ability to mentor, coach and train lower level engineers.
Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
Demonstrate ability to work with minimal direct supervision.
Skills and experience in working independently, determining methods and procedures on new assignments.
Skills and experience dealing with high pressure situations and quick changing circumstances, retail background is plus.
Qualifications:
4 year degree (Computer Science, Information Systems or relational functional field) or equivalent.
CCNP Voice and/or equivalent combination of education or work experience. Advanced degree preferred.
7+ years acting as a lead voice engineer in infrastructure/voice network environments performing voice network planning, engineering (hardware and software) and optimization.
10+ years of engineering and deployment experience.
Strong knowledge of voice network hardware and software, voice network infrastructure and design, voice topologies and protocols.
Engineer will also need skills and experience in some or all of a range of Cisco UC, UCC and Data Center products including: CUCM; Cisco Unity; UCCE; CVP; Cisco UCS; VMWare; ASA; Nexus 5K and 7K.
Must have planning, design and deployment experience with Voice solutions:
o Cisco Unified Call Manager (CUCM)
o Cisco Unity Connection (CUC)
o Cisco Voice Portal (CVP)
o Cisco Unified Contact Center Enterprise (UCCE)
o Cisco Unified Presence Server (CUPS)
o Cisco Unified Border Element (CUBE)
o VXML Gateways
o Cisco Unified SIP Proxy (CUSP)
o Session Initiation Protocol (SIP) Trunks
o Survivable Remote Site Telephony (SRST)
o Cisco Emergency Responder (CER)
o Cisco Unified Attendant Console (CUAC)
o Cisco Unified Communications Manager Session Management Edition (SME)
o Cisco Jabber Solution
o Cisco WebEx Meeting Center
o Outbound Dialers, Finesse Desktop, Exony VIM and NobleOnQ
o Voice Gateways, PSTN Trunks FXO, T1/E1
o QoS Knowledge for Voice and Video Infrastructure
o Enterprise Dial-Plan knowledge
o Working knowledge with network troubleshooting tools (Fluke Networks, Opnet, and Netqos
Must have practical experience legacy TDM PBX, Voice Mail systems, and IVR systems (including Nortel
and Executone)
Working knowledge with network troubleshooting tools (Fluke Networks, Opnet, Netqos)