Job Description :
This is W2 or 1099 position only

Job # : 15-01604
Job Title : Operations Analyst
Job Location : , San Francisco, CA
Travel Required : Yes
Overtime Required : No
Months: 3-6 months

Job Description :

Must be able to travel to remote locations on an occasional basis.

The Workplace Technology Operations Analyst is responsible for supporting large-scale Workplace Technology projects and assist in documenting operational processes/procedures for successful project completion. This role will also work closely with project and support teams on projects and incidents, which will require in-depth knowledge across multiple technical areas and business segments.
Assist with operational documentation to support project deployment:
a. Update and maintain Cisco Phone database
b. Update and maintain customer survey results
c. Manage training logistics (rooms, sign-up sheets, etc
d. Main/track "issues” and track toward resolution
Apply business practices to obtain, define, analyze, prioritize, and document business and system requirements working with cross functional teams
Represent business/stakeholder interests by understanding and driving business needs and desires to implementation.
Understand business process management and business requirements; act as a liaison between Workplace Technology and support teams as needed.
Help the Workplace Technology department identify business improvement opportunities and offer suggested guidance and assistance as needed.
Acquire thorough knowledge of IT systems and identify efficient and effective changes for better performance.
Effectively communicate with key internal contacts, as needed, and ensure all parties are informed and kept current on project deliverables and timelines.
Low Performs other duties & responsibilities as required or assigned by supervisor.
Complete and adhere to Client''s regulatory requirement trainings in a timely manner.

Key Skills, Knowledge and Abilities: • Requires a minimum of five years hands-on experience in multi-site heterogeneous telephony environments.
Progress in industry-recognized certification program such as MCSE or CCNA; BSCS greatly preferred.
Must be proficient participating in and leading integrated process teams, as well as coordinating and communicating customer requirements.
Comfortable in providing technical leadership within the business, application/systems, data/information and technical architecture disciplines. Must have excellent communication skills to be able to clearly explain the benefits of an architectural approach to clients and stakeholders.
Security and/or infrastructure experience is a significant benefit. Cisco Unified Communications experience greatly desired.
Requires proficiency with varied types of computer hardware and software.
Requires demonstrated understanding of core Bank business applications and operations.
Requires willingness and ability to adapt to rapid changes in order to support and use future technology.
Must possess excellent communication skills and the ability to problem-solve complex technical issues.
Requires strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment, follow written policies and procedures, and maintain superior customer service at all times.
Must exercise a reasonable amount of independent judgment under a minimum of supervision.
Must thrive as a team player.
Must provide extraordinary service.
Must support and enhance First Republic Bank culture and values.
Mental/Physical Requirements: - The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
- Vision must be sufficient to read data reports, manuals and computer screens.
- Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
- Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
- Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
- May be required to lift 25-50lbs.

Thanks & Regards

Keylent INC.
Phone: 4 0 7 5 4 5 5 1 8 0
E-Mail: andy AT keylent DOT com