Job Description :
Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, a global leader in the development, manufacturing and marketing of innovative medical products for the treatment and management of respiratory disorders, with a focus on sleep-disordered breathing, seeks an accomplished Technical Services Lead.

Need Technical Service Lead to train and then they will be hiring about 12 temp-hire technicians for mid-January to build a new team. Ability to work with Sr. Technical personnel in remote Client offices.
The technicians that the Lead will be supervising will do mostly component repair. There will be no soldering or chip replacement. Perform Technical Supervisor’s duties in his/her absence.
Responsible for assisting the Technical Service supervisor in the daily direction and operation of the Technical Service Department. Ensures product returns for evaluation and/or repair, minor product rework, and other services are conducted in a timely and efficient manner.
Provide assistance to Associate technicians during diagnosis and repair of Client devices. Act as a Technical advisor to assist Technicians & Associate Technicians.
Perform evaluation, testing, and repair of products in accordance with approved service manuals and other Client Quality System documentation. Will be required to fill in as a working Technician as dictated by current business conditions.
Ability to troubleshoot device failure to the sub-assembly level using service manuals and various test equipment (i.e., flow meter, manometer, digital voltage meter, etc and provide clearly written recommendations to customers regarding repair of equipment.
Maintains product knowledge base, and stays up to date with all technical specifications and notifications on the full range of Client products.
Provide regular and concise feedback to the Technical Service team related to daily shop status and problem/complaint trends.
Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended.
Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation.
Handle escalated complaints or written inquiries customers regarding client & select third-party products. Document & manage customer issues & related findings within complaint management system.
As required, handles technical service related calls and assists customers and sales force with product queries.
Responsible for assisting Technical Service supervisor & manager in fostering & maintaining a Lean-thinking culture based on continuous improvement & application of basic Lean Manufacturing principles.
Support other members of the Technical Staff on projects and special tasks. Other tasks and responsibilities may be assigned.

Preferred Qualifications and Experience:
Associate''s degree (A.A or equivalent from two-year College or technical school with an emphasis in electronics. Equivalent combination of education and experience may be considered.
Experience in medical device manufacturing, servicing, or reverse logistics.
Experience in the application of and compliance with FDA regulations and ISO standards.
Familiarity with and experience in MRP/ERP systems for labor and inventory management.
Professional and effective communications skills – both verbal and written. Ability to effectively interact and maintain professionalism with customers, both internal and external, via phone and email.
Strong troubleshooting, logic and analytical skills. Strong editing, reading comprehension, and conceptualization skills.
Must have a minimum of 2 years of experience performing hands-on technical repair.
Hands on experience with common hand tools, jigs/fixturing and basic test equipment typically used in an electro-mechanical manufacturing environment required.
Familiarity with and experience in common office computer applications, e.g., MS Excel, Word, and PowerPoint.
Must be able to reach with hands and arms and talk or hear. Requires the ability to stand for long periods of time; may also be required to stoop, kneel, crouch, or crawl.
Will need to know how all of the teams interact from evaluation/confirm complaint to repair/test and then to disassemble/assembler.
Will have the opportunity to learn Oracle functions and COGNOS reports.
Someone with supply chain background would be a good fit and those who have had experience with 5S, single piece flow, FIFO and mistake proofing. Those with auto-supply chain experience will also be a good fit. Will work in a manufacturing/production area.
LEAN is a plus. Continuous improvement – looking for someone who can be able to bring cost saving ideas and implementations to the table.

I''d love to talk to you if you think this position is right up your alley.

If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven. We also offer group health Insurance (employee paid on a pre-tax basis

NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”