Job Description :
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Please contact your eDataForce recruiter Dakota Wood for immediate consideration
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The Deskside Support Technician’s role is to provide support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and MAC hardware and equipment to ensure optimal workstation performance. The technician will also troubleshoot problem areas in a timely and accurate fashion, and provide assistance where required.

Imaging, staging, and setup of new and existing desktops to support VDI (Virtual Desktop) deployment company-wide
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Collaborate with network administrators to ensure efficient operation of the company’s desktop computing environment
Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
Assist with the development and maintenance of an inventory system to include all desktops, phones, monitors, keyboards, and other components and equipment.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
If necessary, liaise with third-party support and PC equipment vendors.
Document support issues and resolutions.
Provide general IT assistance as assigned by IT Management

Technical knowledge of PC and desktop/Laptop hardware, including Apple systems and mobile devices
Excellent technical knowledge of PC internal components, including disks, memory. CPU,
Power supplies, NIC, Sounds devices, video cards, etc.
Hands-on hardware troubleshooting experience.
Extensive equipment support experience with projectors, printers, copiers, fax machines, LED/LCD monitors, scanners, etc.
Working technical knowledge of current protocols, operating systems, and standards, including VDI, Windows 7, Mac O/S. Some Linux knowledge helpful.
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Experience using Windows PE and/or Symantec Ghost imaging processes and creating images for windows workstations.
Expert or intermediate level in usage of Microsoft Office Products, including Outlook, Excel and Word
General knowledge and common sense about computer hardware and IT network structure.