Job Description :
Hi,

This is Sindhu from Innova solutions.

Title: IBM Mainframe Coolgen
Location: Charlotte NC

Job description:

Has in-depth and hands-on experience in Mainframes Coolgen (CA Gen), VA Gen, Cobol, JCL, Stored Proc, DB2, CICS, JobTrac, etc
Hand on experience in developing and support mainframe applications in CA Gen, VA Gen
Hands on experience in troubleshooting and fixing all mainframe job abends, issues, program fixes, etc
Hands on experience in writing programs, developing functionalities, etc in the above mentioned mainframes technologies
Minimum 3+ years in Retail business especially in mainframe technologies

Roles and responsibilities:

The main role and responsibility is to recover business disruptions which are reported by clients in the form of ITSM incident records (caused by various applications/infrastructure issues) within a fixed service level depending on the severity of the issue. It also involves finding ways to reduce the number of calls for assistance by providing training, writing operating manuals, or by fixing code/configuration issues and generally ensuring that common issues are resolved as quickly and efficiently as possible

The responsibilities in detail include
Incident Management
o Weekday support for handling production break fixes and recover issues within a defined Service level
o Weekend support for critical L2 tickets
o Coordinate and Communicate between and among Client and/or Third party contractor teams to resolve tickets and restore services

Code Fixes/Upgrade/Patching

Problem/Change Planning & Management
o Analyze and review the incident inflow and plan for code fixes/permanent fixes for issues that are reoccurring by creating problems
o Work with the clients to determine change implementation windows and coordinate with business/technical team to successfully plan & implement the change

Platform Management (Transition, Keep the lights on, Reporting& Metrics)
o Managing the transition of new applications into the team by coordinating with the development team – attend Reviews/Meetings, ensuring the new application fits the health required for support take over
o Weekly/regular trend analysis to ensure that the application/platform is healthy and take actions as needed
o Support during DR activities (Test Documentation and Smoke Testing)Provide testing / verification support during OS upgrades, patch installation on any third party software
o Shift left to help desk / Documentation of knowledge articles/ root cause analysis of critical issues

Offshore Coordination:
Work with the offshore teams to ensure that the incidents created within the mainframes applications are recovered within SLA and all the Incident management processes are followed flawlessly
             

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