Job Description :
Salesforce Business Analyst for FinXperience product
West Lake Village, CA
Essential functions:
Document functional requirements across all technical aspects of the solution (UI, business rules, task and activity coordination, technical integrations)
Create workflow and processes diagrams
Lead requirement discussion, JAD sessions on Salesforce implementation including management of user, organization, security, leads, contacts, campaigns, five9, service queues, reporting, dashboards, and external integrations
Lead release planning and requirement prioritization
Translate and decompose high-level requirement documentation into sufficiently detail functional requirements for software design
Create business rules to automate user set up, transfers and terminations in the sales system.
Design set up and configurations of new roles and permissions in the sales system.
Analyze and document dependencies and business consequences of role and service expectations
Test system bugs to confirm issues and provide validated feedback to Business Analysts for system enhancement.
Troubleshoot user interface issues and resolve as appropriate.
Validate information captured in sales system and process improvement.
Establish and implement effective testing strategies to appropriately assess final programming changes; work with other Business Analysts to identify cross impacts of final programming changes to other areas.
Document system changes in short narrative or diagram overviews including all business rules, use cases, and test scripts.
Document and maintain business rule logic documentation
Experience:
Bachelor’s degree or equivalent in computer, business or related field, along with a minimum of eight years’ experience in related role(s)
Must have experience working as Salesforce business analyst (minimum 2 years)
Demonstrated ability to translate user’s needs to actual software workflow.
Experience with software testing, writing test cases, user scenarios and bug reporting/validation.
Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams
Excellent communication skills to interact with team members, support personnel, and provide functional guidance and expertise to customers and management
Strong analytical, communication, presentation and writing skills.
Proficient with standard documentation tools (Microsoft Word, Excel, PowerPoint and Visio)
Must have flexible work schedule to facilitate meetings across multiple time zones (US and India time zones)
Salesforce Certification is a preferred