PDDN INC
Fremont, CA
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Job Description :
Role : Desktop Support Analyst
Lovation : Columbus, OH
Emp Type : Permanent Job
Interview : Phone/Skype
Note:
Working Days - Monday to Thursday (4 days / week)
Work Time : 4PM to 2AM EST
Leadership Competencies :
Planning & Time Management
Accurately estimates time and difficulty of individual tasks and projects; makes conscious decisions about how time is spent.
Sets goals for self in order to achieve results within deadlines.
Effectively manages the expectations of others.
Negotiates realistic deadlines up front, & delivers on commitments.
Results Orientation
Holds self-accountable for individual results.
Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging.
Takes appropriate and timely action on individual tasks and projects to achieve objectives.
Peer Relationships
Is seen as a constant contributor to the team both inside and outside of his/her own function.
Is cooperative; easily gains trust and support of peers; encourages collaboration.
Can represent their interests, yet be fair & candid to others.
Solves problems with peers with a minimum of noise.
Adaptability and Flexibility
Maintains effectiveness when dealing with people from a variety of backgrounds.
Picks up on need to modify own behavior in response to situation; adjusts behavior and adapts new strategies to changes in people and situations.
Integrity and Trust
Is widely trusted; is seen as a direct, truthful individual.
Keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Delivers and keeps commitments.
Acknowledges others for their success; doesn’t blame others or point fingers

Primary Responsibilities :
40% - Supports client software.
30% - Supports hardware break/fix
10% - Supports new hire process
5% - Supports termination process
5% - Supports mobile devices
5% - Supports office moves
5% - Creation of process and technical support documentation

Required Skills, Experience :
Strong verbal and written communication skills.
Advanced knowledge of Windows operating system
Advanced knowledge of Microsoft Office Suite
Working knowledge of Active Directory and Group Policy
Familiar with Mac OS X and Apple hardware
Working knowledge of iOS and Android based devices
Experience with software deployment tools
Experience with inventory management systems
Understanding of client/server applications.
Understanding of basic network fundamentals
Minimum of 5 years of experience in supporting desktop software, hardware products and problem solving/troubleshooting.
Ability to lift 50 pounds


Client : PDDN INC.
             

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