Job Description :
Hi
Job Title: Business Analyst with Genesys IVR
Location: Bethpage, NY
Duration: 6+ Months
No. of Positions: 1
Position Type: Contract
Primary Skills: Business Analyst, Genesys IVR, e-services and testing experience
Description:
Contact centre domain
Business Analyst
Develop functional specifications for use by system developers IVR Self-service, eServices, IVR Routing
Work with business stakeholders to formulate and document requirements.
Identifying, investigating, and analyzing business processes, procedures and work practices.
Use project management methodologies, principles and techniques to develop project plans and cost estimates.
Develop functional specifications for use by system developers.
Use data and process modelling techniques to create clear system specifications for the design and Act as a central reference and information source, providing GUI.
Suresh
Vedainfo Inc