Job Description :
Network Engineer
Marlborough, MA 01752
Pay Rate: $Open/DOE
On behalf of our client, Procom Services is searching for a OS Engineer for a contract opportunity in Marlborough, MA.
Note; not everything listed is required - please see notes below.
This role is 50/50 server and desktop OS work, with a focus on building images for OS. The environment is mainly physical servers (virtualization/VMware/AppV experience is not required They will be working primarily with
Windows 2012/2016 servers, and need to have solid Active Directory (including Group Policy) experience, along with imaging and application packaging experience. Scripting experience is also required (ideally with PowerShell), and experience with SCCM is preferred. While the initial term of this role is 3 months, there is a chance for extension. Interviews will begin next week and the manager will begin with a phone interview, with successful candidates being invited for an in-person interview later in the week/early the following week. Target start date is July 31st.
Please review this requirement and if interested email your updated resume in a word document with your contact details, current location, availability and hourly pay rate expectations to
The position is for a skilled professional who is considered an SME, certified in multiple technologies, and has extensive experience supporting and leading technical outcomes in various managed End User Computing
environments. It supports a core capability of supplying engineering, support & maintenance to Fujitsu Customers, under the guidance and direction of SOE Architects and MIS Governance team. The role supports and drives the
technical agenda of the managed End User Computing environment, with a focus on repeatable 3rd level deliverables and implementation of medium to complex new technologies and changes without supervision, and take initiative looking at the bigger picture. The role requires a high level of ownership and engagement with
technical peers internally and externally. The candidate is technically knowledgeable to have the ability to absorb new technology and solutions with minimal training or overview.
Operating Systems Engineer Job Description
The position is for a skilled professional who is considered an SME, certified in multiple technologies, and has extensive experience supporting and leading technical outcomes in various managed End User Computing
environments. It supports a core capability of supplying engineering, support & maintenance to Fujitsu Customers, under the guidance and direction of SOE Architects and MIS Governance team. The role supports and drives the
technical agenda of the managed End User Computing environment, with a focus on repeatable 3rd level deliverables and implementation of medium to complex new technologies and changes without supervision, and take initiative looking at the bigger picture. The role requires a high level of ownership and engagement with
technical peers internally and externally. The candidate is technically knowledgeable to have the ability to absorb new technology and solutions with minimal training or overview.
POSITION DUTIES AND RESPONSIBILITIES:
Provide Level-3 technical support for supported shared services offerings. This includes the following activities:
Maintain the managed End User Computing environment for Fujitsu Customers
Maintenance includes: The scripted OS installation model; imaging model; managed application deployment
model; inventory, reporting, Group Policy configuration and maintenance.
3rd level support, resolution & monitoring
Perform, lead & review implementation activities from technical designs to meet project or service delivery requirements
Work as an SOE subject matter expert, and resource on assigned projects
Design and solution work as delegated by SOE Architect
Resolve routine, ad-hoc & complex customer enquiries, ensuring established processes/systems are followed
Escalate issues to relevant team(s) or person(s) as necessary, to deliver requirements and to expectations
Ownership and accountability of all issues within the managed End User Computing environment, through to resolution
Facilitate, support or lead complex component and application deployments
Create, maintain and contribute to documentation & knowledge articles
Perform and review output from routine health checks on customer environments
Provide guidance and support to other teams, peers or customers
Mentoring of Associate & SOE Engineer staff
Develop a strong understanding of the customer environment, and service delivery requirements
Provide a level of leadership / consulting to Fujitsu Customers in relation to EUS environments
Assist with the development and enhancement of relevant standards, procedures and guidelines
Identify and contribute to Customer Service Improvement Plans (CSIP’s)
Provide support to multiple customers and in different locations
When required provide backfill for other support teams and staff
After-hours and weekend work may be required
Personal and team administration duties are completed in a timely manner, and in accordance with company policy including timesheets, leave, overtime, on-call, time in-lieu and expense claims
Other reasonable duties as directed
Participate in development of total system solutions
Participate in product discovery, analysis, evaluation and development of system solutions
Applies a high level of technical skill and expertise to complex projects and problems of considerable difficulty and importance
Has full responsibility and accountability for assigned work and deliverables
Provides technical guidance to lower level team members
May own the development of information technology and infrastructure projects
Take a leadership role in the development of information technology and infrastructure solutions as new external projects are initiated
Partner with the Solution Architecture team that focus on early drafts of Statement of Work (SOW) with potential customers to determine if intended solution appropriately meets the customer’s needs. Be able to clearly articulate any changes to the solution in a clear and concise manner
Create and seek customer approval of proposed application test parameters prior to formally implementing the deployment and procedure of patch and software via deployment tools.
Provide support services to junior team members with technical problems and information technology within the shared services stream.
Proactively provide continuous process improvement feedback and update standard operating procedures to improve operational efficiency.
Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
Ability to work on call after hours as required
Assess day-to-day activities to minimize customer down-time and ensure customer satisfaction
Analyzes problem trends and develops ideas to achieve problem resolution
Communicate effectively with multiple customers and co-workers. This includes the following activities:
Work collaboratively with internal and external teams
Ability to interface internally and externally
Ability to deal with high pressure situations and rapid changes
Excellent time management and prioritization skills
Excellent presentation and customer facing skills
Ability to work autonomously
Consult with external project team members as well as looking for opportunities to move day-to-day tasks to the Service Desk through knowledgebase articles and training.
Able to communicate highly technical information to both technical and non-technical personnel
Providing Case status updates to management, project team members and end-users. This may involve
presenting to customers directly in workshops or other means (for example, using WebEx or conducting in-person
Providing phone support and diagnostics to remote customers and project team members
Participating in training programs designed to educate customers about basic and specialized applications
Develops, documents, and implements standard operating procedures and customer service guidelines relating to Virtual Services support
Act as a team escalation point for service failures
QUALIFICATIONS:
Experienced with creation of WIM based desktop and server OS image files
Experienced with the use of PowerShell to automate application installations
Experienced with the packaging of applications into automated, unattended installations
Outcome and Customer focused
Work collaboratively with internal and external teams
Commitment to excellence in all aspects of delivery
Ability to interface internally and externally
Ability to deal with high pressure situations and rapid changes
Excellent time management and prioritization skills
Excellent presentation and customer facing skills
Ability to work with minimal supervision
Ability to work independently and take ownership
Solid technical and analytical skills required
Strong attention to detail
Establish procedures and will continuously look for opportunities to proactively enhance
Strong technical and analytical skills, specifically within the virtual services and solutions.
Reliability and a strong sense of responsibility
Ability to work independently and take ownership
SME-level expertise of supported Microsoft Windows operating systems
Intermediate/Advanced level expertise with Active Directory administration, including maximizing the use of Group Policy Objects (GPOs) for task automation.
Intermediate level expertise with scripting tools such as PowerShell
Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
EDUCATION and/or WORK EXPERIENCE:
Bachelor’s Degree in Computer Science or equivalent experience required
ITIL Certification preferred
MCITP: Windows Desktop OS certification preferred
MCITP: Windows Server certification preferred
Minimum 6 year Application and or Systems Administration experience in a 24 x 7 production environment (certification preferred)
Minimum 8 years work experience in IT Infrastructure
Expert knowledge of Applications and Systems
Experience with Citrix, VMware View (certification preferred)
Advanced understanding of Network Security
Advanced understanding of OS Deployment
Experience working with appropriate programming languages, operating systems, hardware and software
Prior Team Lead or Supervisory experience recommended
10-15 years or more of related experience preferred
Advanced working knowledge of Microsoft Windows family of End User Computing Operating Systems and applications
Strong experience administering Active Directory and Group Policy
Strong experience with enterprise deployment and management tools (ie; SCCM)
Experience with facilitating complex and enterprise scale software deployments
Advanced working knowledge/understanding of Microsoft unattended deployment methodologies for the Microsoft Windows family
Strong Scripting ability (PowerShell, VBScript, Batch, TSQL)
Working Knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes
Excellent documentation skills, for user training and technical documents
Relevant industry certification viewed favourably
Relevant tertiary education
ITIL V3 Certification
Experience in Application packaging and deployment methodologies (Microsoft AppV, MSI, Windows Installer)