Job Description :
Infrastructure Solutions Architect(ONLY F2F required)
Hermitage Road VA
Duration: 5+ months
F2F
Required:
Temporary Support to manage Infrastructure Operations, Security Operations and Customer Support. We are looking for a Manager of Infrastructure and Operations to support our current needs and transition to an Authority
Manager - Infrastructure.
Primary areas of responsibility:
Manage Enterprise Helpdesk services:
o Tier 1 support team (5)
o Tier 2 support and remediation (4)
o Tier 3 /4 Engineering and Enterprise Support (7)
Manage Enterprise Security Operations (4)
The supported environment includes a 365 store retail environment, distribution warehouse, ecommerce site, licensing, enforcement operations, and administrative support (accounting, HR, Legal, Payroll etc
Services are delivered with a mixture of COTS and Custom solutions, primarily in a Linux / Oracle / Java / Weblogic environment, with some MSSQL, .NET, Sharepoint, Sitecore and windows components / applications.• Strategically over the next 5 years we will be retiring many of the custom applications and replacing them with COTS products.
ABC Infrastructure largely runs in CESC, a Commonwealth off site data center managed under contact by Northrop Grumman. Some components such as distribution management and retail systems run at specific non datacenter locations.
Functions expected of this role:
o Developing a long term infrastructure strategy and roadmap. As an Authority, ABC expects to migrate ownership of many NG functions from their current state to a more responsive architecture appropriate to a retail focused enterprise. This includes
? Converged Data / Telecom / Conferencing
? Support for Omnichannel retail systems
? Support for Store network operations and SLA’s
? Maintain and support existing systems to meet current compliance, PCI and Commonwealth standards, including identifying upcoming obsolescence and upgrade paths
o Supporting Change Control for deployments and maintenance on production systems, including enterprise communications and emergency response
o Creating amdn managing the Service Catalogue for ABC capabilities – both internally and from external vendors
o Ensuring security operations are effective in in their governance role, including Access and Account management, threat detection and prevention
o Providing Engineering and Support input to new projects and initiatives the Agency / Authority undertakes to ensure design standards and supportability are maintained
o Is responsible for Application Lifecycle Management process and documentation
o Creates and manages portfolio and team performance using metrics including reliability, availability, compliance and responsiveness for this operational area
o Negotiates and manages support arrangements with vendors for outsourced or COTS components
Skill
Required / Desired
Amount
of Experience
Experience in Infrastructure Management
Required
5
Years
Experience Managing helpdesk / customer support functions
Highly desired
5
Years
Experience with Network Design and Management
Highly desired
5
Years
Experience in Infrastructure support for retail
Desired
5
Years
Experience in Server and application management and support including change control
Highly desired
5
Years
Expereince with System Engineering for windows and Linux based systems
Required
5
Years
Excellent Communication, leadership and negotiation skills
Required
5
Years
Experience with Mixed in house and outsourced Infrastructure
Highly desired
5
Years
Project Execution and change management
Desired
5
Years
Global Candidate Requirements
Skill
Required / Desired
Amount
of Experience
Questions
Description
Question 1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2
Please list candidate''s email address that will be used when submitting E-RTR.
Question 3
In what city/state does candidate reside?
Question 4
Does your candidate''s experience match or exceed the skills listed above and the number of years of experience with each sklll?
Question 5
Is candidate willing and able to travel to Richmond, VA for a personal interview? Manager will ONLY conduct in person interviews, NO Skype, NO exception
Question 6
Does your candidate agree to complete the entire engagement?
Question 7
How soon after an offer can your candidate start?
Question 8
Has your candidate been submitted to CAI in the past? If so, for which agency and when?