Job Description :
Can be located in Atlanta, Georgia; San Antonio, Texas or Livonia, Michigan
The primary role of the System Engineer IV will be to provide Microsoft Lync and Exchange project and operational support assistance; this involves the planning, implementation, documentation and delivery of new technologies and refreshing existing. Engagement will be expected during all production issues and problem management. A solid foundational knowledge of Microsoft Exchange 2010/2013 and Lync 2010/2013 Enterprise Voice and supporting technologies is expected. Achieve excellent service availability by ensuring standard initial build, ongoing maintenance, procedures and monitoring of the collaborative technologies environment is undertaken effectively. Additionally, to ensure first class support and problem resolution is given in achieving this goal.
Key Duties / Responsibilities - Essential duties are identified by asterisks. * Delivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroup * Participates on initiatives, with deliverables and meets quality standards, on time * Leads cross-functional initiatives, with deliverables and meets quality standards, on time * Creates Application, System, and Enterprise Solution Design Documents * Develops Applications / Reports / Systems / Enterprise Solutions * Estimates component/application, system level, and enterprise solution work efforts * Creates RFI/RFP requests / responses for vendor product evaluations * Designs, Develops and Implements Highly Complex Business Rules * Strong knowledge in multiple SDLC methodologies * Technically proficient in application/component, system, or enterprise solution; acts as internal consultant * Responsible for fulfilling end-user requests * Excellent communication and facilitation skills * Provides on call support as required * Excellent business acumen * Routinely operates under deadlines and may be subject to extreme workloads * Periodically provides guidance to and assists in training less experienced individuals * Works with IT Architects on implementing strategies * Works independently and collaborates as needed
5+ years with Bachelor''s degree or 11+ years work experience 7+ years of experience in integration technologies and support in a large scale fast moving environment. 7+ years of advanced email engineering and administration 5+ years email integration/migration experience Excellent Microsoft Lync Enterprise Voice skills Excellent Microsoft Exchange support, administration and architecture skills Solid Microsoft SharePoint skills Firm understanding of network and infrastructure topologies. MS Exchange 2010/2013 and Exchange Unified Messaging Experience Voice IP Gateways/Session Boarder Controllers Avaya/Net/SIP Solid Mobile Device Management skills Active Directory (multi-forest) \ SCOM and PowerShell
Must have ability to diagnose and solve problems while maintaining professionalism and courtesy. Be able to demonstrate commitment to exceptional client service. Excellent interpersonal and communication skills, verbally and in writing. Excellent analytical, organizational and project management skills. Be able to adhere to HCHC technical and operational procedures and policies. The necessary interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of varying technical abilities. Self-motivated, enthusiastic, approachable and people oriented. Demonstrated ability to operate in highly matrixed environment Available to work on-call as needed for critical severity tickets. Available to work on-call as needed to support high priority projects.


Client : Harland Clarke

             

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